Susan Ducksbury was recently appointed to the role of Executive Assistant Works and Operations, making her the first point of contact for the public on infrastructure issues such as those related to roads, water and parks and gardens.

Susan joined Council in 2014 as a Customer Service Officer at Council’s Taralga Office, mainly involved in Post Office duties.

She also worked as Expenditure Officer, processing accounts payable at Council’s Gunning Office before commencing in the role of Revenue Officer at Crookwell, which required her to process and pursue rates payments and to respond to queries and complaints.

Prior to joining Council Susan worked as an Assistant Director of various projects and as an Instructional Designer for the Department of Human Services.

Council’s General Manager John Bell said Susan brings a high level of professionalism and customer service experience to the role.

“Council is focussed on meeting community expectations by ensuring queries and complaints are dealt with in a timely and professional manner,” Mr Bell said.

“On behalf of Council I would like to congratulate Susan on her appointment as Executive Assistant Works and Operations, a role which is pivotal in achieving our customer service objectives,” Mr Bell said.

For information about planned works in the Shire or to report an issue please contact Mrs Ducksbury on 4830 1053. 

Mrs Danielle Crosbie has been in the role of Media Officer for Upper Lachlan Council for since June 2016.

Since this time, Council has significantly increased its media and communications engagement throughout the Shire.

During February Mrs Crosbies’ hours were increased to three days per week to allow for a more strategic and proactive approach to media engagement and communications activities. 

General Manager John Bell said this will enable Council to deliver better communications across the Shire.