The letter, from the Upper Lachlan Shire Council (ULSC) two years ago, was about kerb and guttering works out front of her 100-year-old house. The cost was for $120 per metre – a service she did not request.

Now, the ULSC is seeking feedback on the Draft Kerb and Gutter Construction and the contribution of property owners.

Currently property owners in the shire are charged 50% of the kerb and guttering works, which include drainage work. Fees are determined based on the scope of works and discounts only apply where there are more than one frontage.

Ms Brennan told the The Gazette she did not oppose upgrades to the shire, but the lack of verbal explanation when she was slapped with the bill. 

“It was out of the blue sent through the mailbox, nobody came to explain what it was,” she said.

“Being a pensioner, living on your own is encouraged. I’m looking towards the older people that could be treated this way. It is a big bill to be asked to pay.

“I’m not against anything being fixed, only the attitude.”

She argued residents should be able to negotiate and object to it. She was told by the council her neighbours had requested the upgrade. 

The practice of charging half of the kerb and guttering cost is consistent with other regional and rural councils in NSW, according to a ULSC report, which also acknowledges the “source of concern” with the fee.

In a letter from the ULSC, Ms Brennan was offered a 12-month financial instalment.  

ULSC Director of Works and Operations Mursaleen Shah said the draft policy will seek to formalise the council’s current practice. 

“Council is unable to comment on individual cases. However, it is council’s practice that all property owners impacted by any proposed kerb and guttering works are advised in writing prior to work commencing, and are asked to contact Council should they have any questions or wish to discuss the matter further,” Mr Shah said. 

“Consistent with other local government areas, council uses hardship policies to provide additional relief to people who are facing difficulties making payments on time.” 

Mr Shah said a works program is being prepared to consider future works throughout the shire. 

Submissions for the policy close on April 2.