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“We started out in January 2016 with a fully set up service truck that can go to the farmer or truck yard or breakdown,” say owners Bradley and Stacey Hills.
“We have since grown from this and have now opened a spare parts, auto parts, chainsaw and mower shop in the main street.”
Their reason for opening was based on local demand and family needs.
They were “being approached by various people to carry out their maintenance on various machines including trucks due to us having our own transport company and Brad being a fully qualified heavy vehicle and plant mechanic,” Stacey said.
Stacey was born and bred here, and Brad liked the area, so they chose to settle here to raise their family.
“We decided, as Brad was away a lot in our own truck, to leave the transport side [in order] to have Brad home more as we had just started our family,” Stacey added.
The current business structure operates with four people. Brad Hills functions as the head mechanic. Stacey Hills is in charge of admin and the spare parts division. Simon Locke looks after spare parts and serves customers at the front counter. And Cody Cooper is the apprentice mechanic.
“We are local people who employ local people and could see Crookwell was missing a service and shop front that we could provide.”
They also feel it is important to shop locally, not just for their sake but for the whole town’s.
“Shopping locally with us will keep our doors open and hopefully grow our business further and who knows, we may be just employing your son or daughter, grandchildren, cousin, or best mate.”
This also goes for all industries as well, not just their own. “Support local and the service will stay; don’t support [local] and watch things disappear.”
Also, as locals “We are all involved in the community from volunteering in local [groups] and sporting organisations.”
Complete Truck and Ag are the dealers for Husqvarna Products, Penrite and Caltex oil, Alemlube products, Sparex tractor parts, Narva Auto Electrical parts, as well as genuine and aftermarket parts for truck, tractor, car, chainsaw and mower.
They also have car and truck cleaning products, plus “We offer 24/7 breakdown service and workshop repairs for trucks, tractors, machinery, chainsaw and mower repairs.”
“We pride ourselves on our customer service and going the extra mile. If we don’t have an item in stock, we can source it for you. We are very competitive on our prices.”
We also asked them about the importance of obtaining expert knowledge to look after your vehicles and machinery.
“Seeking professional advice is reassuring as it costs a lot more to replace something like an engine or gearbox that has the wrong oil in it,” for example.
“We are in the industry and have the resources to find the correct information to guide our customers.”
Complete Truck and Ag is at 124 Goulburn Street, Crookwell.
Call 02 4832 2475 or visit www.completetruckandag.com.au.